Answer
a. 1.Close ended question - it use "how long".
2.Open ended question - ask question for responsibilities.
2 3.Open ended question - it ask type of report.
4.Open ended question - it ask for opinion.
5.Open ended question - it ask for opinion.
6.Open ended question - it ask for opinion.
7.Close ended question - it ask for opinion.
8.Close ended question - ask question for decisions
9.Close ended question - ask question for decisions
Conclusion : We find that all those question it using close question. This is because starting with closed, moving ended, and ending with closed questions
b.
1. How long have you been in this position?
2. What are your key responsibilities?
3. What reports do you receive?
4. How do you view the goals of your department?
5. How would you describe your decision making process?
6. How can that process best be supported?
7. How frequently do you make those decisions?
8. Who is consulted when you make a decision?
9. What is the one decision you make that is essential to departmental functioning?
10. Do you use the web to provide information to vendors?
11. What makes you feel that way?
1. How long have you been in this position?
2. What are your key responsibilities?
3. What reports do you receive?
4. How do you view the goals of your department?
5. How would you describe your decision making process?
6. How can that process best be supported?
7. How frequently do you make those decisions?
8. Who is consulted when you make a decision?
9. What is the one decision you make that is essential to departmental functioning?
10. Do you use the web to provide information to vendors?
11. What makes you feel that way?
12. Is this form complete?
2A.
The interviewer shall focus to the main objective to find
out the core or their main purpose for the interview session. Their target is
to collect as much possible data from the interviewee.
The missing information is the current system efficiency and
availibility to their respective company.
2B.
The extraneous information is the session has been drag to
far from their target to collect the data and somehow they had been talk about
the history of the business instead the nature of the system.
2C.
3 Suggestion to improve the interview session in future:
1. The interviewer shall prepare all the related question
and get the company profile so they could manipulate the question.
2. The interviewer shall had the ability and strength to
stay in the main issue and prepare to avoid any non-related information so they
could save the time.
3. Buddy to buddy system. Put the interviewer in pair so
they can remind each other and help to focus in their target.
3A.
3 Reason why they should use the survey :
1. Geography factor. This company operated in 30 cities with
limitation of time and resource so the
best solution is survey. Any staff can access
the survey, anytime in their most convenient way.
2. For sure the had thousand of staff with various
background and almost impossible if we conduct
an interview. Pick them in random shall meet
the purpose.
3. The survey is more specific and they had no choice to
manipulate the data.
3B.
Combination of open ended and close ended question will
suited in most situation. My argument is open ended will leave all possible
response options open to respondent. There is no right or wrong for this type
of question. It really time consuming if you working in certain
limitation.Then, close ended question will limit or close the the
response option available to the respondent. Resulted in less time consuming
but at the same time you get all the data.
In conclusion, close ended question will work
beneficially if involve in large number of people. The trade off for the
close ended question is you will get fast speed of completion, ease of
analysis, minor difficult to prepare the questionnaire and low result of
exploratory nature.
4A. Interval scales.
4B. "When the residential
customer call, i always greet them in most suitable ways then fulfill their
need and then also redirect them to our website to get the better
overview and answer"
5A. Nominal scales.
B. The errors have been made are :
The choice arrangement are out of
order. What happen for the employee that has been serve to
the company between > 15 - 20
years. The possible response is to add up another choice for
this group.
C. The question should be rewrite in this form :
"You have
been serve with this company for :"